Can you connect?

Follow the steps below to find out if you can get connected to superfast broadband.

 

Step 1 - Finding out whether Better Broadband is available to your premises


Visit the Openreach website to check if you can order fibre broadband now (or if you are due to be connected to fibre broadband soon):

 

Visit Openreach


There are some important things to know when looking at this information.

  1. This information is Openreach’s own, not that of Suffolk County Council.
  2. You will need to use your full postcode and choose your address or use your landline telephone number where applicable.
  3. Just having the ability to connect doesn’t mean you automatically have Superfast Broadband – you will need to order their own upgrade with an internet service provider.

What if superfast broadband isn't available in my area?

 

Suffolk County Council is committed to getting superfast broadband to all premises in Suffolk, however for some homes and businesses this may take a few more years. If you're not able to order yet, please use the Openreach webchat (this is available Monday - Sunday, 08:00 - 20:00) to find out more.

 

Openreach webchat

 

Step 2 – Choosing a supplier to upgrade to superfast broadband

 

If superfast broadband is available in your area, you will need to contact an internet service provider (ISP) to upgrade. Although the service is available, you won’t automatically benefit from the faster speeds. This is because you need to move to a superfast broadband package. We would advise that you shop around to find the best deal for you – comparison websites can be a useful tool for this step. Some providers may offer a package deal which combines various services, such as broadband and television for lower cost than the services would be individually. 

 

For advice on finding the right deal for you, go to Ofcom's Boost Your Broadband website

 

A man and a woman looking at a computer screen

 

Step 3 – Installing the service

 

Once you have ordered a superfast broadband service it is likely that an engineer will need to be sent to make the final connection. You will arrange this with your chosen ISP. For additional support at this stage, please contact your ISP.

 

 

Better Broadband for Suffolk partners