Can you connect?

Step 1 - Finding out whether Better Broadband is available to your home or business

To check if you can order fibre broadband now or if you are due to be connected to fibre broadband soon, please visit the Openreach website to use their fibre checker.

There are some important things to know when looking at this information:

1. This information is Openreach’s own, not that of Suffolk County Council.
2. You will need to use your full postcode and choose your address or use your landline telephone number where applicable.
3. Just having the ability to connect doesn’t mean you automatically have Superfast Broadband – you will need to order an own upgraded broadband service with an internet service provider.

Step 2 – Choosing a supplier to upgrade to superfast broadband

If superfast broadband is available in your area, you won’t automatically benefit from the faster speeds – you will need to contact an internet service provider (ISP) to upgrade. We would advise that you shop around to find the best deal for you – comparison websites can be a useful tool for this step. Some providers may offer a package deal which combines various services, such as broadband and television, for lower cost than the services would be individually. 

For advice on finding the right deal for you, go to Ofcom's website. Ofcom's website also offers price advice on broadband services. 

Step 3 – Installing the service

Once you have ordered a Fibre to the Cabinet (FTTC) broadband service it is likely that an engineer will need to be sent to make the final connection. Your chosen ISP will arrange this with you. For additional support at this stage, please contact your ISP.

If you have ordered a Fibre to the Premises (FTTP) broadband service, watch the following video to find out what you can do to get ready to be connected:

What if superfast broadband isn't available in my area?

Suffolk County Council is committed to getting superfast broadband to all premises in Suffolk, however for some homes and businesses this may take a few more years. If you are not yet able to order fibre broadband for your home or business, please contact Openreach via their online form to find out more. 

There are some other options for getting better broadband, such as Gigabit Broadband Vouchers and Community Schemes - read our alternative options page to find out more.

Openreach Fibre First Build Programmes

Openreach is extending FTTP (Fibre to the Premises) connections to more properties across the country through their Fibre First Towns, Cities and Boroughs and Market Towns and Villages Build Programmes. 

To find out more, please visit the Openreach website.

Please note - if you are included in Openreach's Fibre First Build programme, you will not be upgraded through Suffolk's Better Broadband programme.